Job description

We are seeking a dedicated and detail-oriented Service Writer to join our dynamic IT business team. The Service Writer will be responsible for creating and managing service requests, ensuring clear communication between clients and technical staff, and maintaining accurate documentation throughout the service process. This role requires exceptional organizational skills, proficiency in IT terminologies, and the ability to translate technical issues into understandable terms for clients. While experience in IT service environments is preferred, we are willing to train the right candidate who demonstrates strong customer service skills and the ability to multitask in a fast-paced setting.

The Service Writer will act as the liaison between clients and our technical team, ensuring that all client needs are addressed promptly and efficiently. Key responsibilities include logging service requests, tracking the progress of ongoing tasks, providing updates to clients, and generating detailed service reports. Additionally, the Service Writer will assist in developing service workflows, improving client satisfaction, and supporting the technical team with administrative tasks. Strong communication skills, attention to detail, and a proactive approach to problem-solving are essential for success in this role. If you are eager to learn and grow within the IT industry, we encourage you to apply.

Qualifications and Experience

-High school diploma or equivalent; associate's or bachelor's degree in Information Technology, Computer Science, or a related field is a plus.
- Previous experience in a customer service or service writing role, preferably within the IT industry.
- Strong understanding of IT terminologies and the ability to explain technical concepts to non-technical clients.
- Excellent organizational skills and attention to detail.
- Proficiency in using service management software and tools.
- Exceptional verbal and written communication skills.
- Ability to multitask and manage multiple service requests simultaneously.
- Strong problem-solving skills and a proactive approach to handling client issues.
- Willingness to learn and adapt to new technologies and processes.
- Ability to work effectively both independently and as part of a team.

Skills and Abillities

-Technical Proficiency: Solid understanding of IT systems, software, and hardware, with the ability to quickly learn and adapt to new technologies.

-Customer Service: Exceptional interpersonal skills with a focus on providing excellent customer service and maintaining positive client relationships.

- Communication: Strong verbal and written communication skills, capable of conveying technical information in a clear and understandable manner.

- Organizational Skills: Superior ability to manage time effectively, prioritize tasks, and maintain accurate documentation.

- Problem-Solving: Proactive and resourceful in addressing and resolving client issues and service requests.

- Detail-Oriented: Keen attention to detail to ensure accuracy in service logs, reports, and client communications.

- Multitasking: Ability to handle multiple service requests and tasks simultaneously in a fast-paced environment.

- Team Collaboration: Effective team player with the ability to work collaboratively with technical staff and other departments.

- Adaptability: Willingness to learn and adapt to evolving technologies, processes, and client needs.

- Administrative Skills: Proficiency in administrative tasks, including record-keeping, data entry, and report generation.

Hours & Schedule

Full Time

Start Date

Once Filled

Number of Vacancies

1

How to Apply

Submit Resume in Person or via Email

Contact Person: Aaron Rounds

Contact Email: aaron@softwareemporium.ca

Contact Phone: 2507821025

Application Deadline

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